Customer Agreement

This agreement is between Cadaris, Inc., a Delaware corporation (“Cadaris”, “we”, “us”), and the company that subscribes to Cadaris (“you”). You accept it when you tick the box at checkout or sign an order with us. The person accepting confirms they can bind the company.

A subscription to Cadaris: Copilot, which answers your team’s questions from your company’s records, and Autopilot, AI workers that do routine office work in the background. It includes help getting set up and support by email and phone. We improve the product all the time, and we won’t take away anything you rely on without telling you first.

You pay the monthly price shown at checkout, in advance, by card or bank payment through our payment provider, Stripe. Prices don’t include taxes, which are added where they apply.

There’s no long-term contract. You can cancel at any time, from Settings or by emailing admin@cadaris.ai, and you keep access until the end of the month you’ve paid for. We don’t refund part-months. We’ll give you at least 30 days’ notice by email before any price change.

If a payment fails, we’ll tell you and retry. If it still hasn’t been paid 14 days later, we may pause your account until it is. Pausing deletes nothing.

Everything you put into Cadaris or connect to it (jobs, documents, recordings, emails, bills and the like) stays yours. We use it only to run Cadaris for you and to support you. We don’t sell it, we don’t use it to train AI models, and we don’t share it with other customers.

You choose what to connect, and you can disconnect any app at any time from the Connections page. Each person in your company only sees what their role allows.

If you cancel, you can ask us for an export of your data within 30 days. After those 30 days we delete it, apart from what the law requires us to keep, such as billing records. Ask, and we’ll delete it sooner.

We use a small number of providers to run Cadaris: Amazon Web Services (hosting, storage and email), Vercel (the web app), Anthropic (the AI model), AssemblyAI (transcribing meeting recordings you add) and Stripe (payments). They process your data only to provide their service to us, under their own security and confidentiality commitments. Apps you connect, such as QuickBooks, Google or Microsoft, are governed by your own agreements with them.

We protect your data with encryption in transit and at rest, access limited to people who need it, and logging of who did what. If we learn that your data has been accessed without authorization, we’ll tell you within 24 hours and keep you updated until it’s resolved. See our Security page for more.

Cadaris uses AI, and AI can be wrong. Its answers show where they came from so your people can check them. Autopilot’s work is drafts and flags for your people to review: it doesn’t pay bills, move money, sign anything or send messages to your clients or vendors on its own. When one of your people asks Copilot to do a task, it does that task for that person, with their access.

You stay responsible for the decisions your company makes, including what it pays, orders, signs and sends. Cadaris isn’t legal, tax, accounting or engineering advice.

You’re responsible for who you invite and what they do in Cadaris. Please don’t use it for anything unlawful, try to break or get around its security, resell it, or put in data you don’t have the right to use. We can suspend an account that’s putting Cadaris or other customers at risk, and we’ll tell you why.

Each of us keeps the other’s non-public information confidential, uses it only for this agreement, and shares it only with people who need it and are bound to keep it confidential. This doesn’t cover information that’s already public, or that the law requires us to disclose (and then we’ll tell you first if we’re allowed to).

You own your data and what Cadaris produces for you from it. We own Cadaris itself: the software, its design and our name. If you send us ideas or feedback, we’re free to use them.

We’ll provide Cadaris with reasonable skill and care. Beyond that, and as far as the law allows, it’s provided “as is”, without other warranties.

Neither of us is liable to the other for indirect or consequential losses, such as lost profits or lost business. Each side’s total liability under this agreement is limited to the fees you paid in the 12 months before the claim. These limits don’t apply to your payment obligations, a breach of confidentiality, or anything the law doesn’t allow us to limit.

If we change this agreement in a way that matters to you, we’ll email you at least 30 days before it takes effect. If you don’t agree, you can cancel before then and the old terms apply until your paid month ends.

This agreement is governed by the laws of the State of Delaware. It, together with anything we both sign that refers to it, is the whole agreement between us about Cadaris. Neither of us can transfer it without the other’s consent, except as part of a merger or sale of the business. If part of it can’t be enforced, the rest still applies.

Questions? Email admin@cadaris.ai or call +1 (302) 208-5627.